FAQ

If you have any questions, you may be able to find the answer to it in our frequently asked questions below.

Can't find an answer to your question?

You can also reach out to us by phone at +45 45 81 82 88 or through our contact.

Orders

I haven't received an order confirmation?

First, check your spam folder. If you can’t find it, it’s possible that your order didn’t go through. Please contact us so we can resolve the issue.

I am missing an item from my order?

We sincerely apologize for the inconvenience. Please contact us as soon as possible so we can correct the mistake.

Can I make changes to my order?

If you need to make changes to your order, please contact us as soon as possible at [email protected] so we can make the necessary updates. Please note that changes can only be made if your order has not already been packed.

Shipping

What is the cost of your shipping?

We offer home delivery shipping.
Home delivery: £4. (Free on orders over £30)

How do I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link.
If you haven’t received it as expected, please don’t hesitate to get in touch with us.

What is the delivery time?

Our delivery time is 1–3 working days. If you haven’t received your package after this time, please feel free to contact us. However, please note that there may be longer delivery times if the order is placed just before the weekend or during promotions and sales.

Returns

How long is the return policy?

We offer a full refund if you are not satisfied with the product 14 days after receiving your order.

How do I return an item?

We offer a full refund if you are not satisfied with the product 14 days after receiving your order. Please contact us at [email protected] or through our contact form to get a return label and further instructions.

The product I received is damaged or defective?

We’re sorry for the inconvenience! Please contact us, and we’ll arrange a replacement as soon as possible.

How long does it take to process my refund?

As soon as we receive your return, we will process it immediately. This means that refunds are usually issued within 3–5 working days. In rare cases, it may take up to 10 banking days.

Payment

Is it safe to make a payment with you?

Yes – our payment solution is provided by Reepay.com and is secured via SSL in your browser. We encrypt the information you enter before processing it.

Which payment methods can I use?

We accept the following payment methods: Visa, Visa Electron, Dankort, Mastercard, Maestro.

I am experiencing issues with payment?

Try using a different browser, preferably Google Chrome, Safari, or Mozilla Firefox. If that doesn’t resolve the issue, it may be a technical error. Please contact us so we can assist in resolving this.

Promo codes

How do I use a discount code?

You can enter your discount code either in the cart or at checkout before completing your purchase. Make sure to check that your discount has been applied before making the payment.

Can I combine multiple discount codes?

No, it is only possible to use one discount code per purchase.

Other

I purchased an item that is now on sale – can I get a refund for the difference?

If the item is discounted within 24 hours of your purchase during a sale, we can refund the difference. Please contact our customer service and have your order number ready.

Will you restock an out-of-stock item?

It varies, as we regularly update our range and some products may be discontinued. Please feel free to contact us to check if the item you're looking for will be restocked.

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